Aerospace Customer Service
5338 W 21st Street N Wichita, KS 67205 US
Job Description
A well-established U.S. aerospace company is looking for a self-motivated individual to join their team as a Customer Service Representative. The ideal candidate will have significant experience managing customer interactions in the aerospace industry and demonstrate advanced proficiency in Excel. This role primarily focuses on maintaining and enhancing customer satisfaction, supporting product and service inquiries, and improving customer service processes through Excel-based solutions.
Responsibilities:
- Respond to customer inquiries and provide timely, accurate information regarding products and services.
- Develop and maintain strong relationships with customers through consistent communication and professional handling of their needs and concerns.
- Utilize advanced Excel skills to analyze data, create reports, and streamline customer service processes.
- Support customers with product issues, handling complaints, and ensuring prompt resolution to maximize satisfaction.
- Collaborate with the sales and technical support teams to ensure customer needs are met efficiently.
- Gather and report customer feedback to assist in product and service improvements.
- Maintain a detailed knowledge of company products, policies, and procedures to provide high-quality service.
Qualifications:
- Minimum 2 years of customer service experience, preferably in the aerospace industry.
- Expertise in using Excel for data analysis, report creation, and process optimization.
- Strong problem-solving skills and the ability to handle challenging customer interactions professionally.
- Excellent communication skills, both written and verbal, with a keen focus on customer satisfaction.
- Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation.
What’s in it for you?
- Join a well-established and reputable aerospace company with opportunities for professional growth.
- Work with a dynamic and supportive team dedicated to providing exceptional customer service.
- Opportunity to leverage your Excel expertise to drive process improvements and enhance customer experiences.
- Competitive salary and benefits package
If you’re passionate about delivering outstanding customer service and have a strong background in aerospace and Excel, we encourage you to apply!
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