Top Notch Personnel
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Drive Operational Excellence and Lead a High-Performing Team!
Are you passionate about creating efficient systems and empowering teams to deliver exceptional service? We’re seeking a visionary leader to oversee retail banking operations, ensuring compliance, optimizing processes, and supporting scalable growth. This is your opportunity to make a lasting impact and move our organization forward.
What You’ll Do
What We’re Looking For
Education & Skills
Why Join Us
Ready to lead with purpose and inspire change? Apply today and join us in building a stronger, smarter retail banking experience!
Vice President of Retail Banking Operations
787 N. west St. Wichita, KS 67203 US
Job Description
Drive Operational Excellence and Lead a High-Performing Team!
Are you passionate about creating efficient systems and empowering teams to deliver exceptional service? We’re seeking a visionary leader to oversee retail banking operations, ensuring compliance, optimizing processes, and supporting scalable growth. This is your opportunity to make a lasting impact and move our organization forward.
What You’ll Do
- Design, maintain, and refine Standard Operating Procedures (SOPs) to guarantee accuracy, consistency, and operational efficiency across all branches
- Oversee branch systems and functionality, including teller platforms, cash ordering, balancing, and reconciliation
- Continuously analyze workflows to identify opportunities for improvement, reduce costs, and strengthen operational integrity
- Ensure strict compliance with regulatory requirements, internal policies, and control standards
- Act as the primary liaison with Compliance, Audit, and Risk Management, coordinating audits and ensuring timely resolution of findings
- Serve as the escalation point for branch operational concerns, providing solutions that keep teams focused on customer service
- Manage the helpdesk/ticketing system, prioritizing and tracking requests for efficient resolution
- Collaborate with IT, Compliance, and Retail Services to troubleshoot systemic issues and implement preventive measures
- Partner with the Training Supervisor to deliver comprehensive instruction on operational procedures, systems, and compliance standards
- Recommend updates to training materials, user guides, and refresher programs to promote accuracy and confidence
- Oversee vendor relationships supporting retail operations
- Monitor vendor performance and contractual compliance, ensuring value, security, and efficiency
- Maintain adherence to company policies and applicable laws, including the Bank Secrecy Act, Patriot Act, and OFAC
What We’re Looking For
- Experience: 5+ years in retail banking operations or branch management
- Proven expertise in compliance, risk management, and operational systems
- Leadership Style: Approachable, collaborative, and committed to driving progress by leading an outstanding team
Education & Skills
- Bachelor’s degree in Business, Finance, or related field (preferred)
- Strong analytical, problem-solving, and communication skills
- Ability to lead and influence cross-functional teams
- Proficiency in banking systems and vendor management
- Deep understanding of regulatory requirements
Why Join Us
- Play a pivotal role in shaping the future of retail banking
- Work in a culture that values innovation and continuous improvement
- Make a measurable impact on growth and service delivery
Ready to lead with purpose and inspire change? Apply today and join us in building a stronger, smarter retail banking experience!
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Discover exciting job opportunities in and around Wichita, Kansas! Known as the "Air Capital of the World," Wichita offers a thriving job market in aviation, healthcare, and manufacturing industries. Nestled along the picturesque Arkansas River, this vibrant city boasts a dynamic arts scene with the Wichita Art Museum, Orpheum Theater, and Exploration Place. Enjoy the distinct flavors of Kansas with BBQ joints like Pig In Pig Out and Delano Barbeque Company. Cheer on the Wichita Wind Surge at Riverfront Stadium or explore the scenic beauty of Botanica Gardens and Sedgwick County Park. Start your career journey in Wichita today and experience the warm hospitality and endless opportunities this region has to offer!